Support

One address, read by one person.

Email support@tvaily.com. There is no phone line and no chat widget. This is a small product; I build it and read the mail myself.

What to include

• Your device and OS version — Mac model and macOS version, iPhone model and iOS version, or Apple Vision Pro and visionOS version.
• What you were doing, and what happened instead.
• The email address you used to register for beta updates, if you are asking about an invitation.

Please do not send transcripts or recordings unless they are needed to explain the problem, and never send passwords or API keys.

What this address covers

• Beta registration and TestFlight invitations.
• Installing, launching, and crashing.
• Deleting your registration, and any other privacy request.
• Questions about credit packs and one-time purchases. Refunds themselves are handled by Apple.

What it needs

• Mac — macOS 27 — apple silicon
• iPhone — iOS 27 — iphone 17 series
• Apple Vision Pro — visionOS 27
• United States, English — first release

The rest is on the front page, with privacy and terms alongside it.